Refund policy

Policy Changes | Effective 01/24/2025

Psalm 90 Operating Schedule:

• Monday - Friday 9:00 am - 4:00 pm (MST)
• Closed on weekends and holidays.

Processing Time:

My processing time will be posted on my website in the announcement bar, under "important information" on the home page, in "shipping policies", and in your order confirmation email. 

If you haven't been receiving my emails please check your junk/spam folder. 

 Returns, Refunds, & Exchanges Policy:

Most of my items are exclusively customized, personalized, and crafted based on individual orders, all items are made to order. 

Please note that I do not offer returns, refunds, or exchanges on any of my products. I also do not accept cancellations once an order is placed.

However, if you encounter any issues with your order, please reach out to me directly, and I will do my best to resolve the situation as quickly as possible.

If your order arrives damaged, please email me at psalm90creations@gmail.com with photo proof of the damage. This is necessary for me to file a claim with the carrier, as they require images for verification.

We have 10 days from the delivery date to provide photo proof of damage. Unfortunately, if proof is not received within this timeframe, I will be unable to send a replacement or issue a refund, as I cannot process claims after this window.

Local Pick Up:

During checkout, choose between paying for shipping or opting for free local pick-up. An email will notify you once your order is ready. 

Free local pick up is only available to local customers. We do not deliver.

Contact: 

MY ONLY METHOD OF CONTACT IS THROUGH EMAIL! Psalm90creations@gmail.com

Ordering Guidelines:

Orders must be placed through my website or via invoice payment. Direct messaging is not considered an official order. This policy helps me manage operations efficiently. Without an invoice, I may not be able to fulfill your request. Please know that if you have a question on an order you've placed, I cannot help you without an order number.

Psalm 90 is a professional business and complies with tax regulations. I require an invoice for all orders to ensure accurate record-keeping and financial documentation reliability.

Custom orders:

Due to time constraints, I regret to inform you that I am unable to provide mock-ups for your approval. To ensure your satisfaction, please provide all necessary details in the designated notes section at check out. Rest assured, if any questions or uncertainties arise regarding your order, I will communicate with you.

*Custom orders are available on my website. Please utilize the search bar! If you can't find what you need, contact me.

Shipping:

I do not offer complimentary shipping.

Delivery:

I do not provide any delivery services. I do offer free local pick up to local customers in Chandler, Arizona.